Privacy Policy - Physiofusion

Privacy Policy

Terms and Conditions

Privacy Policy

Cancellation Policy 

We understand that from time to time circumstances may mean that you need to cancel your appointment. We would respectfully ask that where ever possible you provide 24 hours’ notice for any cancellation which will allow us to offer these appointments to clients who may be waiting to see us.

Please be aware that if 24 hours’ notice is not provided we may need to charge for any short notice cancellations or non-attended appointments.

Cancellations can be made by calling 01282 453 110 alternatively you can email us at

If you have already paid for your appointment through our online booking system, we can refund your payment or the funds can be held on your account as a credit. To cancel your appointment please email and advise if you require a refund or would prefer a credit which can be used against your rearranged appointment.

Online Pilates Class Cancellation policy – As we currently have limited number of places for our Pilates classes and the small number of clients we hold the classes for ( we only have 5 people per class so our Physio can give you lots of support!), we would ask that if you are unable to join us that you provide 7 day notice to cancel or rearrange your class to another date. Please be aware that short notice cancellations or non-attendance may still be chargeable. For cancellations of 7 days or more, we can either hold your payment as credit against your next class, alternatively if you would like a refund please just let us know! Please email to advise us.

How we handle email and “Contact us” messages

We may preserve the content of any email or “Contact us” or other electronic message that we receive. Any personal data contained in those messages will only be used or disclosed in ways set out in this Website Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance or where email abuse is suspected.

Please note that in providing your personal information as part of our ‘Ask an Expert’ functionality, you acknowledge that you acknowledge that you have read, understand and agree to the terms of our privacy policy and for the purposes of providing you with a response as soon as reasonably practicable.

We are only able to provide you with generic suggestions based on the information which you provide us with and our typical experience of these situations and therefore this should not be relied upon by you as specific physiotherapy or medical advice.

If you would like to receive specific advice based on your symptoms then it will be necessary for us to properly assess you in person so please feel free to get in touch via 01282 453 110. You agree that we shall not be liable to you for any further actions or omissions which you take in reliance on the suggestions which we provide and where we have not assessed you in person.


This Website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.


This website does not use cookies, with the exception of Google Analytics tracking.  We do not use this information to identify you as an individual, nor does Physiofusion Ltd share it with any other parties.

With most Internet browsers, users can erase cookies from their computer’s hard drive, block all cookies, or receive a warning before a cookie is stored.  Further information on deleting or controlling cookies is available at

Use of Information Collected

Unless you ask us to and you consent by ticking the appropriate boxes in our feedback forms, we will only use the information you provide to us in order to process on-line job applications, to send you information you have requested and to help us develop the site to be more useful to you.

Non-personal data may also be used and stored with other persons.

We do not sell or transfer any personal information outside Physiofusion other than where explicit reference is made and approval obtained from you when you provide the information, or where passing that information to third parties is necessary to provide you with the information or service requested.

Data Protection

By supplying us with information, you confirm that you do not consider use of your information in accordance with this Privacy Statement to be a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. By entering information on forms, or providing us with any personal information, you are consenting to us processing that data for our own business use and holding it on our server.

You should also be aware that if we are requested by the police or any regulatory or governmental authority investigating suspected unlawful activities to provide your personal details and/or information concerning your activities whilst visiting this site, we shall do so.


We use a number of mechanisms to protect the security and integrity of personal data. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us and individuals do so at their own risk. Once any personal data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

A username and password may be essential for you to use some sections of this Website. For your own protection, we require you to keep these confidential and to change your password regularly (if required).

Terms of Use

You must read this page before you proceed to the next page as it contains Terms and Conditions of Use (“Terms and Conditions”) that will bind you. Physiofusion reserves the right to update these Terms and Conditions at any time without notice to you.


In accessing any page of any web site operated by or on behalf of Physiofusion and any of its subsidiary or associated companies and undertakings you are deemed to have read, understood and agreed to be legally bound by the conditions of use set out below each time you access such web site.

Use You are permitted to:

  • Access any part of the web site
  • Print one copy of any or all of the pages contained in this web site
  • Use the information contained on the web site for your own legitimate personal use.
  • Such personal use must be for a non-commercial purpose.

You are prohibited from:

  • Accessing, printing any or all parts of the web site for any commercial purpose Uploading any defamatory, pornographic, racist, offensive or unlawful material of any kind including (without limitation) anything infringing the intellectual property rights, confidence or privacy of any person, anything published in breach of obligations, or any inducement or incitement to breach of obligations or of law
  • Copying (whether by printing on to paper, storing on disk or in any magnetic or electronic format, downloading or in any other way), distributing (including distributing any copies), transmitting, broadcasting, displaying, publishing, licensing, performing in public, altering, adapting, tampering, creating derivative works from, transfer, or otherwise use this web site or any part of it except as expressly permitted above
  • Removing any copyright, trademark or other intellectual property notices contained
  • Linking to this web site without Physiofusion’s express written consent.


Physiofusion reserves the right in its absolute discretion with or without advance notice to delete or permit its agents or hosting providers to delete from the web site part or all of any user’s material at any time. In particular user’s material will be deleted should any complaint be received or should Physiofusion consider such to be prohibited by law or by these terms, or to offend against good taste. Physiofusion will not accept any liability for removing material, for deleting it without keeping any copy, or for any direct or indirect loss, damage or costs resulting there from.


We endeavour to ensure that the material contained on the web site is accurate and complete at the date first published. You should further recognise that information contained on this web site may become out of date over time.

The web site and the information contained in it are provided for your use “AS IS” without any warranty (whether express or implied) of any kind.  Physiofusion does not accept any liability, loss of damage of any kind arising from any inaccuracy or omission in or the use of our reliance upon any information on this web site. Nothing contained on this web site is intended to and does not constitute any offer to sell or the solicitation or invitation of an offer to buy any product or services from any member of Physiofusion.

We do not warrant that the web site, its content or the server(s) that make it available are error or virus free or free of other harmful components or that your use of this web site will be uninterrupted. If you are dissatisfied with the web site or any content or material on it, your sole exclusive remedy is to discontinue use of the web site. Certain laws and regulations cannot be disclaimed. Nothing contained in these Terms and Conditions shall restrict or exclude any liability that any member of Physiofusion has to any person, which cannot be excluded or restricted by law.

Audit Reports, Reviews and Financial Information

Any audit or review report does not provide assurance on the maintenance and integrity of the website, including controls used to achieve this, and in particular, whether any changes may have occurred to any audit report or interim review report since first published. These matters are the responsibility of the directors of the relevant company but no control procedures can provide absolute assurance in this area.

Legislation in the United Kingdom governing the preparation and dissemination of financial information differs from legislation in other jurisdictions.

Hypertext Links

This web site may contain links to other web sites. No member of Physiofusion assumes any responsibility for the owners or operators, goods and services they supply, or the content of their web sites. No condition, warranty or other terms or representation is given in relation to any such web sites (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of a third party). Hypertext links are not to be taken as an endorsement of such web sites or as a warranty that such web sites will be free of viruses or other such items of a destructive nature.

If you wish to provide a hypertext or other link to this web site, please contact us at

With details of:

The URL(s) of the web page(s) from which you are proposing to link to this web site. The URL(s) of the web page(s) on this web site to which you are proposing to link and we will consider your request. It is our decision as to whether to agree to your request and we do not have to do so.

Intellectual Property and Copyright

All material contained in this web site including, but not limited to, the text, photographs, images, graphics, illustrations, designs, sound, written and other material including the program and code that operates this web site is protected by copyright and / or other intellectual property rights. All copyright and other intellectual property rights in their material are either owned by members of Physiofusion or have been licensed to it by the owner(s) of those rights so that it can use that material as part of this web site.

Changes to Web Site

The format and content of this web site may be changed at any time without notice. The operation of this web site may also be suspended or discontinued for support or maintenance work, in order to update its content or for any other reason. Access may be terminated either in relation to specific users or generally at any time and without notice.

Privacy Statement

Personal details provided through this web site will be used in accordance with our Privacy Statement. By providing your personal details you are consenting to its use in accordance with our Privacy Statement.

Information Provided To Us

Should any viewer of an Physiofusion published document respond with any information or feedback data such as questions, comments, suggestions, or the like such information will be deemed to be non-confidential and we shall be at liberty to use, reproduce, disclose and distribute that information to any other person. We shall also be at liberty to use or exploit any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever without charge including, but not limited to, developing, manufacturing and marketing products incorporating such information.

Governing Law

This Terms and Conditions will be read and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising out of or relating to these Terms and Conditions.

Ask A Physio

Spend less time suffering and more time doing what you love. Our Ask A Physio service is a free and confidential service designed to provide you with advice and information on your problem before you book an appointment.

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